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Payment, Delivery & Returns


Payment is required before despatch. 

Orders placed via this website can be paid by debit or credit card or via a Paypal account.

If you want to pay by BACS or cheque please contact us to place your order on 01706 524470 or info@pamschocolatedelights.com



Goods will be despatched within 2 - 4 working days. 

Personalised goods will be despatched within 7 – 14 working days. 

At busy times orders may have to be completed in order of date required rather than date received.

If you require a speedy turnaround please contact us.

Goods will be despatched using Royal Mail first class.  Heavier parcels will be despatched by Royal Mail standard parcel or courier. 

Overseas orders will be despatched by Royal Mail International Airmail.

PLEASE NOTE - Postage is calculated via a matrix system.  It should cover the cost of mailing + 40p charge for mailing box etc.  Sometimes the matrix arrives at a cost far greater than the cost of mailing + materials, in which case the overpayment made on postage will be refunded back to your account.  


You may return most new, unopened items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please contact us on 01706 524470 or info@pamschocolatedelights.com to notify us of your intent.

Items made to customer specifications or certain perishable goods cannot be returned for refund or exchange unless incorrect or defective.  Please contact us on 01706 524470 or info@pamschocolatedelights.com if you are unsure and we will do our best to help.

Pam's Chocolate Delights

36 Craiglands
OL16 4RA